Last updated: February 17, 2026
Welcome to Maison Snail. These Terms of Service ("Terms") govern your use of our website and services.
This website ("Site") is operated by Maison Snail ABN 65 695 870 798 ("Maison Snail", "we", "us", or "our"). The Site is available at www.maisonsnail.com and may be accessible through other channels.
By accessing or using our Site or purchasing from us, you agree to these Terms and our Privacy Policy. If you do not agree, you must stop using the Site immediately.
Use of Our Site
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Site for personal, non-commercial use, subject to these Terms.
You must not use our Site for unlawful purposes or in violation of these Terms.
Prohibited Conduct
You must not:
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Violate any applicable laws or regulations
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Infringe the rights of others
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Upload harmful or malicious code
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Attempt to interfere with Site functionality or security
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Use the Site to transmit spam or unsolicited communications
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Copy, reproduce, or exploit our content without permission
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Use our Site to compete with our business
Intellectual Property
All content on this Site, including text, images, branding, product designs, logos, and materials ("Content"), is owned by or licensed to Maison Snail and protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our Content without our prior written consent.
Your use of our Site does not grant you ownership of any intellectual property rights.
Product Information and Availability
We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free, complete, or current.
We reserve the right to:
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Modify or discontinue products
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Change pricing
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Correct errors
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Limit product quantities
without notice.
Orders and Purchases
By placing an order, you agree to provide accurate and complete information.
We reserve the right to refuse, cancel, or limit orders at our discretion, including where we suspect fraud, unauthorized activity, or errors.
All purchases are subject to our Shipping, Returns, and Refund Policies.
Shipping and Delivery
Delivery timeframes are estimates only and not guaranteed.
Maison Snail is not responsible for delays caused by couriers, customs, or circumstances beyond our control.
Risk in products passes to you upon delivery.
Third Party Services
Our Site is hosted by Shopify, which enables us to provide ecommerce services.
We may use third-party providers including payment processors, shipping providers, and analytics services.
We are not responsible for third-party services or external websites linked on our Site.
Privacy
Your use of our Site is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect and use your personal information.
Disclaimer
To the maximum extent permitted by law:
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Our Site and Services are provided "as is"
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We do not guarantee uninterrupted or error-free access
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We do not guarantee that the Site is free from viruses or harmful components
You use our Site at your own risk.
Limitation of Liability
To the maximum extent permitted by law, Maison Snail is not liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.
Nothing in these Terms excludes rights available under Australian Consumer Law.
Indemnity
You agree to indemnify and hold Maison Snail harmless from any claims, damages, or losses arising from:
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Your use of the Site
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Your breach of these Terms
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Your violation of applicable laws
Termination
We may suspend or terminate your access to the Site at any time without notice if you violate these Terms.
Changes to These Terms
We may update these Terms from time to time.
Updates will be posted on this page with a revised "Last updated" date.
Your continued use of the Site constitutes acceptance of any updated Terms.
Governing Law
These Terms are governed by the laws of Victoria, Australia.
You submit to the exclusive jurisdiction of the courts of Victoria, Australia.
International Use
Our Site may be accessed globally. You are responsible for complying with local laws in your jurisdiction.
Contact
For questions regarding these Terms, please contact:
Maison Snail
ABN 65 695 870 798
Email: hello@maisonsnail.com
Address: 18 Naxos Way, Keysborough, VIC 3173
Australia