Privacy policy

Last updated: February 17, 2026

At Maison Snail, we respect your privacy as an essential part of your trust in our brand. This Privacy Policy describes how Maison Snail ("Maison Snail", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website and services (the "Services").

Maison Snail operates this store using Shopify, which enables us to provide a secure and seamless shopping experience.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

"Personal information" means information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact Information

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number

Payment Information

  • Payment method details
  • Transaction confirmations
  • Billing information

Payment information is securely processed by our payment providers. Maison Snail does not store full credit card numbers.

Account Information

  • Username and password
  • Preferences and settings

Transaction Information

  • Products viewed or purchased
  • Cart activity
  • Purchase history
  • Returns and exchanges

Device and Usage Information

  • IP address
  • Browser type
  • Device type
  • Website interactions
  • Cookies and tracking data

Communications

  • Messages sent to customer support
  • Emails or inquiries

How We Collect Your Information

We collect personal information:

  • Directly from you when you make a purchase or contact us
  • Automatically through cookies and tracking technologies
  • From Shopify and service providers
  • From marketing and analytics partners

How We Use Your Personal Information

We use your personal information to:

Provide and Fulfill Services

  • Process orders and payments
  • Ship products
  • Provide order updates and confirmations
  • Manage your account

Improve and Personalize Your Experience

  • Recommend relevant products
  • Improve website functionality
  • Understand customer preferences

Communicate With You

  • Provide customer support
  • Respond to inquiries
  • Send service-related messages

Marketing and Advertising

  • Send promotional communications (you may opt out anytime)
  • Provide relevant advertisements

Security and Fraud Prevention

  • Detect fraud or misuse
  • Protect our customers and business

Legal Compliance

  • Comply with legal obligations
  • Enforce policies and agreements

Legal Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal information under the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our Services.

Cookies allow us to:

  • Enable secure checkout
  • Remember your preferences
  • Understand website usage
  • Improve performance
  • Provide relevant marketing

You can control cookies through your browser settings.

Maison Snail's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.

How We Share Your Personal Information

We may share your personal information with:

Shopify

Our store is hosted on Shopify, which provides ecommerce infrastructure.

Learn more: https://privacy.shopify.com

Service Providers

Including:

  • Payment processors
  • Shipping carriers
  • IT and hosting providers
  • Analytics providers

Marketing Partners

To deliver relevant advertising.

Legal Authorities

When required by law.

International Data Transfers

Your personal information may be transferred and processed outside your country.

Where required, we use legally approved safeguards, including Standard Contractual Clauses.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

We retain your personal information only as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Request data portability
  • Withdraw consent
  • Opt out of marketing communications

To exercise your rights, contact:

hello@maisonsnail.com

Australian Privacy Rights

Maison Snail complies with the Australian Privacy Act 1988 (Cth).

You may request access to or correction of your personal information by contacting us.

European Union and UK Privacy Rights

If you are located in the EU or UK, you also have the right to:

  • Restrict processing
  • Object to processing
  • Lodge a complaint with your data protection authority

Children's Privacy

Our Services are not intended for children under 16.

We do not knowingly collect personal information from children.

Security

We implement appropriate safeguards to protect your personal information.

However, no system is completely secure.

Third Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised "Last updated" date.

Contact

If you have any questions or requests regarding this Privacy Policy, please contact:

Maison Snail
Email: hello@maisonsnail.com
Address: 18 Naxos Way, Keysborough, VIC 3173
Australia

Maison Snail is the data controller of your personal information.